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  2. Sherlock Holmes The Voice Notable Answerer
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  4. Tuesday, 30 April 2019
Good morning everyone,

Every morning I take about 30 minutes to sort through the hundreds of emails I get from our various sites. Supergirl obviously is the bulk of that email. I was struck by one such email this morning and I want to share it with you. I won't say who it's from but I want you all to see it:

I used to post here but haven’t in long time. I have continued to visit because of what a great looking site you have, full of beautiful pictures and really useful info. I’ve also continued to peruse the comments section. Not anymore. What used to be a varied and fairly in depth discussion of the show has turned into a constant howl about how they’ve ruined it. The negative roar begins based on just an episode description, a few sentences. If you already “know” it’s no good why watch? I read here that 1 or 2 parts of the overall series story that I am enjoying are just “clutter”. What’s ruined is my enjoyment.
I still recommend Supergirl.tv but tell people to avoid the comments.


Supergirl.tv is essentially Kelsey and I's love letter to our favorite comic book character. The site is meant to be a service to fans to gather and share their comments on the show. I too have noticed the increasing negativity regarding the show. Our forum is now filled with posts about removing the show runners or writing a better season 4.

I pause here because I don't know what to do at this point. We don't make money on the site. I don't need the traffic for revenue or anything. It honestly costs us money to run our little comicbook show empire. But we do this because we love it. So that said, I could say only say nice things and watch our userbase decline but I don't want to police bad comments, that isn't the point. Free speech and all that. I don't think the site would fulfill its nature if we couldn't criticize the show.

But I do want this to be a fun place. I like to think that at one time, when the show's fanbase was so deeply divided on Mon-El and Maggie that this was the one place for rational discussion. I get that this season has been a rough one for many viewers. I know the politics have been turned up a lot this year.

I think I am losing my message here. I don't know what to do to make this place fun again. Maybe I can't because the site reflects the fans feelings on the show. Maybe when the show is good the site is good, I don't know.

I am not going to change any policies on the site. I am not going to change any rules or conditions. It should be business as usual. Maybe just saying this will inspire. If you have any ideas how I could do better as admin or what I could do to make the site culture better please let me know. I want this place to continue to be THE supergirl resource its always been.

Thanks,

Eric & Kelsey
You will give the people of Earth an ideal to strive towards. They will race behind you, they will stumble, they will fall. But in time, they will join you in the sun, Kal. In time, you will help them accomplish wonders.
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I always get this picture in my head of us sitting around a big table, some with a beer, some with a glass of wine, that's me, some with a Dr. Pepper....one or two with a Whiskey, I won't say who that is.....LOL. And we are just throwing ideas and thoughts out there...just letting it fly. I just enjoy reading everyone's stuff...everyone is laughing having a good time these days. Maybe I missed something. Probably shouldn't have had that 3rd glass of wine.
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I haven't been posting as much as I did in the earlier years, just because of life and certainly not the site or the show. But, I still love the site and I think you both do a great job. You can't control what the writers do, nor the actors, and I agree that it wouldn't be right to mod away conflicting opinions so long as the posters are respecting each other (which seems to uniformly be the case here, count your blessings!) I sympathize that it's very hard to read posts being so negative about something you love (I'll just say: I love Batman v Superman, and leave it at that). Just remember that, even with some people disgruntled about the show, you two have created something wonderful here, and I know I deeply appreciate it.
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I have been thinking about the replies here, the email that kicked things off, and my own feelings regarding honest opinions.

I want to preface this by saying I don't at all feel that the administration is trying to squelch any opinion. However, I do want to help make the site appear as welcoming as possible.

I think my personal solution going forward will be to limit my more negative remarks to the forums, leaving the more forward-facing comments sections on news stories and recaps alone for the most part. Unless I have something especially nice to say. :)

Additionally, I will endeavor not to belabor old gripes and sound like a broken record--to a point. I will still call out long standing issues, just not as frequently. ;)

I feel this will allow free expression of my thoughts while helping maintain a more positive, welcoming space.

Like I said earlier, I am not going away, just pulling back somewhat. I love the site and the people here.
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To all, especially Eric and Kelsey

I admit that there are episodes or plots I don’t care for. I, however, enjoy watching the show and in particular Mel and Chyler. I’m in Europe right now and have been for a few weeks. My VPN allows me to watch the remaining episodes of Supergirl. I purchased the VPN for this particular reason. I’m not watching any other American programming.

I will tell you, I’ve been seeing Season 1 on Italian TV (I speak the language) and no offense to the English language, but Melissa et al sound so much more passionate in Italian. It adds a whole new dimension to the show!

But I digress. Regardless of a particular episode or subplot, I very much enjoy the show. Also, I enjoy the website, Eric and Kelsey, and have read it while in Sweden, Norway, Argentina, and Italy. Yes I admit that I am addicted to Supergirl.tv. Thank you all for your opinions. I understand they are meant out of passion, even if they are in English. And thank you Eric and Kelsey for a wonderful site which follows me around the Globe.
A journey of 1,000 KM, begins with one step.
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@Kelly, I don’t think there is an actionable item here. No changes are needed.

I made folks aware of a perspective that was out there. I was scared that that perspective was something I shouldn’t allow as an admin. But many of you have reached out here and privately to tell me it isn’t my job. The site still has an amazing standing in the community of fans. We are still the go to for anything Supergirl related. I believe that I have come to think of the site as a mirror of the show. Happy comments when the show is in its peak, critiques when it isn’t.

Some here have taken this as a point of action and want to amend the way they comment on the news and forum and that’s awesome but like I said, no changes from me. It’s been more about what I need to do and right now it sounds like nothing but keep the lights on.

Going forward I might ask a stray comment that leads to an off topic discussion on the news feed to be moved to the forum but other than that, business as usual.

I again want to thank everyone for their respect, their demeanor and their opinions. As far as being the Admin I have it pretty darn easy with such a great group of users.
You will give the people of Earth an ideal to strive towards. They will race behind you, they will stumble, they will fall. But in time, they will join you in the sun, Kal. In time, you will help them accomplish wonders.
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A small word of advice, for whatever it is worth:

A negative comment or two here and there does not a site make. The site itself is fine. There are no issues with how it is run or its presentation / layout, or its user contributed content for that matter.

The criticism is of the show's shortcomings and people's reactions to how the show is progressing. The PTB (Executives, writers et al) have taken it in a direction that has chafed a few people this season and have irked other with their one-track messaging. They've gone all-in for the SJW angle and it has not been as well-received as they may have anticipated or hoped for. There is much room for improvement. We had the LGBTQ issue raised in S2 and other issues brought forth in various seasons since then. There were criticisms then and there will continue to be (fair) criticisms now.

Technically speaking, the issues are with the under-developed storylines and poor writing. It has nothing to do with the actors or crews working on the show. The show has suffered from serious inconsistences since Day 1 (some are to be expected since it is a weekly TV show) but as the seasons have progressed, it has become more evident. Expect some push back for that. It is natural.

As for the e-mailer's assertions that the comments are more a "howl of negativity" now, I would beg to disagree very politely, but strongly. People can and must express their opinions freely and not be lock-step or mindless cheerleaders. If the e-mailer is hoping for a return to form for that (from the show's early, giddy days), this person must take a look out their window and realise that the world has changed very dramatically in the last five years. Many of us have stuck with this show since its inception and have a great deal of investment in this show and its potential (in the emotional, fan appreciation sense) and have been let down with repeated promised delivery but unrealised / under-realised follow-through.

If the person is looking for consistent cheerleader-type comments, this isn't the place for that. If the person is looking for honest assessments, polite discourse and civil conversation, we can provide that.

I will agree with the e-mailer on one point though, many of the user postings / commentary on the news page regarding photos, synopses, trailers, etc. should really be reserved for the Forum section as they tend to spark lengthy debates or off-topic replies, but to each their own.
"Here Comes The Rain" - Weezer, from the CD/LP/Download OK Human. (2021)
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Adding my two cents.

Something Rschick mentioned. On this site, there's negativity towards this season; whereas, as a whole, on other sites this season is being well received. However, I have noticed something about those other sites, that I will touch on in just a moment.

But first, what I like MOST about this site, we will have disagreements, and point out places we feel need changes; but always do so respectfully. And when we don't, others bring us back to Earth, so to speak--reminding us in a respectful way to check ourselves. We also tend to be more open for changing our minds upon reflection on our initial comments.

From MY experience, it's not always like that on other sites when things AREN'T going "their way"--i.e. a ship break up, or a very hot topic not being handled the way they think it should be. Right now, things are going their way. But, the moment they feel slighted, all hades breaks loose--actors/actresses'writers/producers get attacked on a personal level. They attack one another on very personal levels, as well. Been the unfortunate recipient of that group attack for something said rather innocently--("I love Alex and Wynn together";) People tried to eviscerate me. That's never happened here where it went un-checked and unchallenged either by our Admin and/or other members. I appreciate that.

Looking inwardly at myself, in the four years here I've expressed disagreements with story lines from time-to-time--a few times rather passionately. I appreciate those who've been patient, and either read what I had to say, or politely skipped on by. I'm finding that I'm getting better at just overlooking things I don't like, and happier for it.
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I definitely don’t want no negativity anywhere nor do I think the news feed should be entirely criticism free. If my post conveyed that then I didn’t express myself clearly. I took LibertyPrime’s post to mean he would put his most negative which I don’t take to mean not all negative comments in the forum.

I can’t think of a hard and fast rule. I feel pretty confident in saying everyone here would like to encourage someone like the person who sent the e-mail to join in. Unfortunately this isn’t a one size fits all thing. How about we brainstorm a bit and see what the group comes up with.
Hope, Help and Compassion for all
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Ooooooooooh, I didn't make my self clear either....lol

I didnt think there would be a hard fast rule.

I just, I guess really like knowing where everyone stands on this kind of thing.

I think the problem may be in what being negative actually is.... for me if I dont like a direction the series is going, and I see it in each ep. and each synopsis, pics whatever seem to end up solidifying my thoughts I don't see anything negative about saying that...I want the very best for these magnificent actors in this series, and that is why I call out what I see as flaws.

If some see that and is what they call negative...well then that may be where the snag is with all of this. I see that as criticism, but there is not a negative thought from me when typing it....in my case, I want a Superhero show called Supergirl, I just feel that has not happened consistently, but when I see episodes like House Of El, I jump for joy, and scream loudly.....please, please, please more of that. That isn't positivity that is joy and a desire for more. So maybe for me, my confusion is in using the terms positive and negative as a means of categorizing people's desires for this show..... I just don't see opinions in that way I guess....they are simply people's opinions, now when shade and disrespect is added in.....then I have a problem. So for me, criticism is criticism, shade is shade, and disrespect is disrespect. People should have the right to critique what they see anywhere the show is being discussed, as long as it is on topic, given respectfully, and stays away from personal critiques of the people involved in the show, or personal critques of people's opinions.

Soooo I guess I will continue to give my critique of this show, my thoughts on the news I see and hope for no shade and disrespect. If how I do that is a problem for anyone. I would hope.I am made aware of it personally...please let me know, Im all about honesty. I'm not really one for beating around the bush. Its hard to make decisions on how to go forward if we dont really understand what the problem actually is....:)

So fo me, I'm just gonna continue keepin on....

OOOOOOOH and to conclude. I have not seen ANY problems with any opinions since coming back, all respectful and well thoughtout.....and nuttin wrong with how this site is run.....it's SUPER!!!!!
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I was the first to respond in this thread, and feel Kelly deserves an answer. I think the ideas put forth by LibertyPrime and Brierrose are excellent, specifically to take more contentious posts to the Forum and to stick some comments in a drawer overnight. I always found that when working if I was steaming about something or someone it was best to sleep on it.

I agree that no one has been disrespectful to anyone else or to any other opinion for a very long time. And I absolutely agree that anyone's opinion is as valid as anyone else's. So here are a few observations:

First, the tone of some comments has been way over the top. It's one thing to have a negative opinion, but another to use unduly harsh language or metaphors. While it might feel good to vent in such a way, it could be driving some users away. Fortunately there are relatively few such posts, but apparently they are having a negative impact on some people's enjoyment of the site. As Brierrose suggests, stick it in a drawer overnight.

Second, many of us have commented on certain aspects of the season that could be improved. I have commented on a couple of occasions about the depowering of Supergirl. But I don't think it is necessary to repeatedly make that argument in nearly every episode. Try to find something you liked about the episode, and file any systemic issues away for an end-of-season recap.

Third, it's disheartening to see negative comments about the synopses or galleries offered for upcoming episodes. In my experience these offer a very slim view of the episode, and I have seldom felt them to be worthy of comment at all. But here again, the tone of the comments is key. If one says "Meh, this doesn't do much for me" well, OK. I wouldn't say it, but to each their own. But if one comments "Oh, this again! I won't watch this because character X is in too may scenes" (or something much harsher), that is unnecessarily negative. It's not always what you say but how you say it.

So I guess I'm saying that there are negative opinions and then there is NEGATIVITY. The first is occasional, specific, and reasonably stated. The second is frequent, relentless, and harsh. I'm OK with the first, not OK with the second.
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Sadly, I share the sentiments expressed in this email. I have thought about expressing similar views in the Forum, but decided it wasn't really my place to do so. It's unfortunate because, judging from the results in your polls, most users really enjoy the program and the site; the "silent majority" if you will.

Unlike the emailer, I have continued to comment and to read the comments of others. I have tried to be positive in my comments; I don't really see a point in complaining, especially if it is about the same issue over and over again. What may be a valid point when mentioned once or twice becomes little more than a gripe session after multiple mentions. I have often been able to predict negative comments based on the author before even reading them, and have seldom been wrong.

Thanks for raising this issue. I hope it will inspire us to do better. The essence of this show is positivity and hope, and it's a shame if people are turning away from this site due to negativity. We have far too much shouting and negativity in the world already without bringing it here. Don't despair! You have created a great site and do a fabulous job with it.
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Its almost like that emailer was describing my feelings. I know admin wont post info unless it comes from an official source but I also never see anyone here ever post any sort of info that hasnt hit official pages yet. for example I can confirm Nia, J'onn, Brainy, Chyler are all returning next season having said so on their IG posts. I can confirm SG is getting 22 episodes next season, its beginning filming a week earlier than usual (Late June) but is also getting an additional week off for the holidays. All I see posted here is what people dont like about this or that.


I know a lot of mutuals that use this site as a resource from the spoilers page to the gallery. They just dont want to comment or read comments because they are loving the season and feel the comments are mostly hate filled. My experience outside this site on social media is this season is being very well received.

I know this site promotes Supergirl radio as a podcast but might I also suggest both Supergirl's Attic and Supergirl TV Talk. my suggestions will take you a little deeper into discussions and I find them a little more positive towards the show.

TLDR; if the site design is to be a resource then thats been achieved and used by many in the silent majority, keep it up
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Dont take this as criticism of the emailer or the site or the people who have commented on this particular issue in this thread. It is not my intention to disrespect anyone. But, how this comes off is....if you are not happy with the direction of the show, and express that then you are not a fan and therefore should not post your opinion on this site because it is for fans. Im a fan, I have been with this show since day 1...I didnt post here for a long time because I didnt want to be a downer. I started posting here again because I felt fans like me needed to be heard. I have not argued about anything, I have given backing to my thoughts, I havent disrespected an actor, a character or a member on this site...which back in Season 2 we had some on here that did that on a daily basis...so to be even remotely considered similar to that...well, maybe that wasnt the intent. If we as fans of this series cannot come to a place where we feel comfortable giving our opinion positive or negative, to me, that is the real problem. I love this show, these characters, these actors as much as anyone on this site. Why is my opinion, and others opinions less important simply because we are not happy with what we have seen this season? MAYBE, just maybe....there is substance to what we are saying. I have yet to say ANYONE was wrong for having no problems with this season, actually the opposite, Im happy you guys have enjoyed so much of this season. I would like some changes to be made for next season, and it may come off as negative, but I'm not sure how it is negative to desire more Supergirl on a show called Supergirl....and honestly I think most on here that have not enjoyed this season like others, simply want that as well. Maybe the changes that need to be made to fix the negative vibe from some here is not censoring any opinion good or bad, it is changes to bring the Super back to Supergirl. So maybe that change is not in the hands of anyone here....it is in the hands of the creative people on Supergirl.

If my posting my heart for this series is something that turns people off the site, then I can certainly go back to what I did throughout the majority of this season...that is certainly doable. And no sweat on my part...?
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@Kelly, I agree. I haven’t enjoyed this season as much as others. I think some of the best times on the site are when the show is doing well, like the Lex episodes. I bring this up because I want to know if I need to do anything to be better or to make the site better. It could be simply, the site is a mirror of the show and when there is unrest there it’s here too.

I do thank you, and all of you, for keeping it respectful and being civil to other users. We still have that going for us and it’s rare this day and age on the internet.
You will give the people of Earth an ideal to strive towards. They will race behind you, they will stumble, they will fall. But in time, they will join you in the sun, Kal. In time, you will help them accomplish wonders.
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The producers wanted a provocative season arc, and they accomplished that. They made choices in story, casting, and topics that they had to know would be divisive.

When the producers choose to kick the hornets' nest, expect some angry hornets. So I'm not sure there is anything to be done.

I will say this--until today, I was dead sure that the best days of Supergirl were behind it, which to me is tragic, because it has never entirely lived up to its vast potential. The news that Jay Faerber has joined the writing staff is most welcome. I think he can bring a little comic book magic back. Maybe his presence and vibe will help get things grooving a bit more.

I have tried to hold back my negative reactions on synopses and galleries, succeeding for the most part I think.

This last episode really disgusted me for reasons I went into elsewhere. Inspired by a couple of fellow members, I took a day and watched the rest of it tonight. I still hate it. :D But I gave it that chance. And the last few minutes were very strong, story and performance wise.

But when I think they have done well, I make sure to say so. It's been a bit of a roller coaster lately!

That said, I certainly don't wish to drive people away from the site. So I'll take a step back for awhile. I'm not going anywhere, just shifting more toward lurk mode. :)

Enjoy the rest of the season, all!
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I have to agree that I don't think it's anything with the site. It's absolutely wonderful, here, especially compared to other forums. I'll freely admit that I've been really negative, this year. While commenting on my issues with the show, I've never degraded anyone on the show, or here on the forum. I'm simply stated what I think the problem areas are, and how I think they can improve.

I'm sorry to say that, if comments and discussions about the show have become more negative, I think it's just because more users on this site are having the same problems with the show. Frankly, it's nice to come here and see I'm not alone in the way I feel. But it has gotten to a point where I'm uncomfortable sharing how I feel about the show, because people just say I'm not giving the show a chance, or judging things prematurely. But whenever I comment on promo photos, it's JUST on those photos, not the episode. Same with trailers. Then I comment on and judge the actual episode, separately. And I give every episode a chance. I've literally watched every episode, the night it aired, since the show started. It's the only show I can say that about.

I understand wanting to keep things positive. Really, I do. But I honestly think that if the "negativity" is just feedback on how we feel about the direction of the show, then it should be welcome (as long as it's presented respectfully). It's not a statement about this site, it's a commentary about the state of the show. And I know that if I can't speak openly about this show, even when I'm not particularly happy with it...that's what would turn me away from this site.

As for the "fix"...I unfortunately know that it's not in yours or our hands. There are other gripes, here and there, but the big, predominant issue is that we want "Supergirl" to be about Supergirl, again. I mean...Kara's present, but she shouldn't feel like a supporting character in her own show. And by-and-large, that's how this year has felt.

We're speaking about people being turned away from the site due to negativity. But I know several friends who've just given up on the show, in the past year, because they have similar problems with Supergirl not being the focus of her own series.

I like being able to speak truthfully about my feelings on the show. And knowing a few of the actors and creators frequent the site, from time to time, makes me feel like maybe...just MAYBE...our concerns might be heard and addressed in the future. I know it's probably not true.

Bottom line, you guys run a great site. And I'm sorry the trend has been negative, this year. But as I said, earlier, it's a commentary on the current state of the show, and not on your wonderful site. I really hope you know that.
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There have been some incredible comments here both in reflecting the “negativity” and in supporting free criticism and analysis.

First I want to reinterate a few points. First, no one has done anything wrong. You are all very good users who have adopted a community that demands courtesy.

Second, I think there is a prevailing opinion that is becoming clear. Like it or not, this site (which gives me great joy) reflects an opinion of a view of the show. We aren’t here to be a cheerleader, but provide ground where discussion can happen.

I fear that the message from my first post is that “there is something wrong with you”. But that isn’t the case, I want to know what I should do for the site. Can I make it more “fun” for everyone, or is that not my place?

Many of you have been incredibly generous! Comments about the look and “professionalism” of the site do not fall on deaf ears. This elated us!

I guess all I want to say is thank you for talking about this tough issue, it may have nothing to do with the site, but if I can do more, let me know!
You will give the people of Earth an ideal to strive towards. They will race behind you, they will stumble, they will fall. But in time, they will join you in the sun, Kal. In time, you will help them accomplish wonders.
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I definitely don’t want no negativity anywhere nor do I think the news feed should be entirely criticism free. If my post conveyed that then I didn’t express myself clearly. I took LibertyPrime’s post to mean he would put his most negative which I don’t take to mean not all negative comments in the forum.

Pretty much correct, Brierrose.

And again, it is entirely a personal and voluntary decision. I don't feel obligated to do so, and Kelly, I absolutely do not want others to feel obligated either. I just put it out there as something I intend to do out of consideration for the space.

It's tough running a site like this. I'm looking for ways to oil the gears and not throw sand in them.

The way I see it, we are all meeting here in the admins' place. In the interest of being a good guest, I want to help the site put its best foot forward while holding to my principles.

If I keep mostly positive comments out in front, it costs me nothing, and maybe people won't be as scared off. Behind the doors of the forum, I'll speak more freely and in depth.
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I think my personal solution going forward will be to limit my more negative remarks to the forums, leaving the more forward-facing comments sections on news stories and recaps alone for the most part. Unless I have something especially nice to say. :)
That’s a really good and actionable idea. It’s a win/win you get to express your opinions while the most forward facing part of the site can be more welcoming to someone like the person who sent that e-mail. TBH the forum had kinda been the place where frequent posters let loose but somewhere along the line that changed.

I’ve been thinking about my own remarks in the context of making the site welcoming and find there’s room for improvement. I’ve decided I’m going to reinstate two personal rules that I’ve had at times then dropped. One, if I find myself really emotionally effected by a comment I’ll type out my response in a Word Document or e-mail then wait a few hours to see if I still think it’s appropriate after I’ve cooled down. The second rule is no going on the internet right after watching an episode. I need to sleep on it to solidify my own opinion before I read others opinions.
Hope, Help and Compassion for all
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I hate beating around the bush....so lets try and get to the point please, because Im trying to figure out exactly what people are wanting.

Those that are not happy with the negative vibe. What exactly would you like to see happen?

No negativity anywhere?

Only positive on the news feed, keep the negative in the forums?



Its hard to gauge where people are coming from...

for me, all opinions should be able to be given freely anywhere as long as they are respectful of the people that are a part of this series, and people on the site giving their own opinion. So if it is to keep negative only to the forums...it would be good to know if that is the direction this is headed in because I just havent seen anything even remotely disrespectful in a very long time....just people putting their opinion out there...Im kind of confused at the whole thing I guess.
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